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Product Support Specialist

Up to $80,000 OTE
25.08.2022 10:16 AM
Product Support Specialist

I'm building the first US support team for a company completely disrupting the EPM space, previously dominated by the likes of Oracle and SAP.

  • You Will:
  • Drive value from the solution by using product expertise to troubleshoot.
  • Solve accounting modelling issues and reproduce reported bugs.
  • Own support tickets from creation to close.
  • Contribute to product improvements by communicating feedback and bug reports.
  • Build documentation on solving common problems.

You Have:

  • Experience as a support specialist.
  • Strong motivation and energy to solve problems.
  • Excellent communication and interpersonal skills.
  • Some exposure to HTML, CSS, SQL, APIs or Data Integrations.
  • Some knowledge of business planning, spreadsheets, and accounting models is beneficial.