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Engagement Manager – Enterprise CX Cloud

Perm
Munich
Munich
Professional Services
Up to €110,000
05.10.2021 03:50 PM
Engagement Manager

I am currently hiring for the leading CX Cloud tool, revolutionising the way brands connect and engage with their customers via digital mediums. Now a global team of 2,200+ employees and recent valuation of over $5bn, they are supporting some of the most recognisable brands globally such as McDonald’s, P&G and Uber to grow their own customer experiences and brand affinity. 

JOB ROLE

  • Partnering with internal sales teams and professional services to strategise, design and deliver new business services opportunities with existing and net new accounts.
  • Work with new and existing customers to map out client requirements, to scope out and design relevant services opportunities, which tend to their pain points.
  • Deliver proposals via RFI’s/RFP’s as well as creating SoW that include scope, effort estimates & timelines for the delivery of services that will help customers achieve stated business outcomes
  • Lead services-sales pitches and demonstrations to some of the largest accounts globally.
  • Supporting clients predominantly in the DACH region, with scope to work larger, global projects.

IDEAL CANDIDATE PROFILE

  • 5+ years of experience in an Engagement Management capacity for a software vendor.
  • Thought leader in the digital software space and subject matter expert.
  • Takes care in detailed profiling of their prospects needs and pain points, to deliver tailored solutions.
  • Previous experience in Business Development, Program Management, Service Sales or Professional Services to support your knowledge of the software deployment lifecycle. 
  • Experience closing services deals with Fortune500 businesses.
  • Clear structure and methodical approach to partnering with internal and external teams to deliver on client requirements successfully.
  • Fluent or Native German.

Up to €110,000 basic, plus 15% bonus, plus RSU’s