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Senior Manager, Customer Success, DACH

Perm
Munich
Munich
Customer Success
Up to €150,000
26.08.2021 04:47 PM
Senior Manager

Powering over 8 million users, to collaborate effectively across multiple channels, regions and timezones - enabling workplaces to feel more connected and work together better.

Series B, over $75m in funding and now over 1,000 employees globally, they are due to continue on from their 600% growth last year, aiming for 300% growth this year - Top VC’s themselves are saying “we’ve not seen growth like this before!” The world has changed it’s thinking, post-pandemic, and these guys are fuelling the new world with their market-leading workforce collaboration technology!

JOB ROLE

  • Customer Success team focuses on continuous collaboration with customers, resulting in high retention and expansion rates.
  • You will be a builder, coacher, leader for an enterprise Customer Success team.
  • Partner with sales leadership and multiple other internal functions to maximise Customer Lifetime Value.
  • Drive high-performance through a metrics-driven approach, using key performance indicators.
  • Support in revenue forecasting and health.
  • Personally be involved in the hands-on management of customers with over 10k employees.

IDEAL CANDIDATE PROFILE

  • 5+ years of experience in a Strategic Customer Success position, within a high-growth B2B SaaS environment. 
  • 2+ years leadership experience of an Enterprise Customer Success team.
  • Experience managing accounts of up to 10k employees.
  • Proven background in hiring, onboarding and training top-performing CSM’s.
  • Takes care in detailed profiling of their clients needs and pain points, to deliver tailored solutions.
  • Willing to be a driving force in the business and hands-on contributor. 
  • Clear structure and methodical approach to partnering with internal and external stakeholders to deliver measurable results.
  • Fluent or Native German.

Up to €150,000