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Customer Success Manager (Enterprise), DACH

Customer Success
Up to €95,000
26.08.2021 04:41 PM
Customer Success Manager

My client is the 2nd highest valued Pre-IPO software vendor in the world, with an enormous valuation of over $15Bn. They are scaling rapidly, with headcount growing over 300% in 2021 and plans to double their team again this year to 2500+ people. 

As a Product Led Growth company, they are already profitable and are following in the footsteps of the likes of Slack, Asana, Box and others with their incredible growth and revenue. 


  • Customer Success team focuses on continuous collaboration with customers, resulting in high retention and expansion rates.
  • Primary focus in this role is maximising customer retention rates.
  • Manage a portfolio of up to 75 enterprise customers.
  • Responsible for driving customer retention and performing ongoing customer engagements such as QBR’s, monthly meetings and regular c-level meetings.
  • Ensure the customer gets the maximum value of the platform. This is achieved by becoming a true product expert.
  • Identify, track, and improve the health status of each of your customers


  • 2+ years of experience in a Customer Success position, within a high-growth B2B SaaS environment. 
  • Experience with managing a heavy-load of enterprise accounts (up to 100 within a B2B SaaS environment).
  • Experience managing accounts of up to 10k employees.
  • Takes care in detailed profiling of their clients needs and pain points, to deliver tailored solutions.
  • Experience implementing and onboarding new customers, with the ability to train multiple external stakeholders on platform features and value.
  • Clear structure and methodical approach to partnering with internal and external stakeholders to deliver measurable results.
  • Fluent or Native German.

 Up to €95,000

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