Submit CV

Customer Success Manager (Enterprise), DACH

Perm
Munich
Munich
Customer Success
Up to €95,000
26.08.2021 04:41 PM
Customer Success Manager

My client is the 2nd highest valued Pre-IPO software vendor in the world, with an enormous valuation of over $15Bn. They are scaling rapidly, with headcount growing over 300% in 2021 and plans to double their team again this year to 2500+ people. 

As a Product Led Growth company, they are already profitable and are following in the footsteps of the likes of Slack, Asana, Box and others with their incredible growth and revenue. 

JOB ROLE

  • Customer Success team focuses on continuous collaboration with customers, resulting in high retention and expansion rates.
  • Primary focus in this role is maximising customer retention rates.
  • Manage a portfolio of up to 75 enterprise customers.
  • Responsible for driving customer retention and performing ongoing customer engagements such as QBR’s, monthly meetings and regular c-level meetings.
  • Ensure the customer gets the maximum value of the platform. This is achieved by becoming a true product expert.
  • Identify, track, and improve the health status of each of your customers

IDEAL CANDIDATE PROFILE

  • 2+ years of experience in a Customer Success position, within a high-growth B2B SaaS environment. 
  • Experience with managing a heavy-load of enterprise accounts (up to 100 within a B2B SaaS environment).
  • Experience managing accounts of up to 10k employees.
  • Takes care in detailed profiling of their clients needs and pain points, to deliver tailored solutions.
  • Experience implementing and onboarding new customers, with the ability to train multiple external stakeholders on platform features and value.
  • Clear structure and methodical approach to partnering with internal and external stakeholders to deliver measurable results.
  • Fluent or Native German.

 Up to €95,000